Frequently
Asked Questions...... And their answers
Does the artwork need to be done in school?
Yes, the
artwork must be done in school as it often brings out children’s
natural talent best. Teachers are specially trained to help
children realize their full artistic potential.
How much profit do I make?
Your school will earn
35% of the proceeds of your sale regardless of participation.
Shipping is free on all orders of $400 or greater.
Do we have to use the art that is in the envelope?
Not at all –
please feel free to submit any art that is flat and fits inside
the order form envelope without folding. You may also submit
photos. In fact, many families submit multiple pieces of art and
photos.
Do we get our art and photos back?
Always.
Can siblings participate?
Absolutely.
There are instructions on the order form for submitting more than
one original piece of art.
How is ArtWare different than other similar companies?
We do not limit artwork size or shape – our only requirement is
that it fits in our envelope and is flat.
We allow you to submit photos and additional artwork.
We fit the art accordingly to the product going as large as 11x17
– our competitors do not go larger than 8 ½ x 11
We offer custom messages to be included on most products.
We can tailor our program to fit your needs.
What do we do with the samples you send us?
If they are
custom – keep them as a thanks. If they are stock, you can keep
them for next year or return them with your order.
How long does it take to run the program?
You should
allow a couple of weeks to get the art done and about 10 days for
families to make their purchases. During the fall holiday season
expect us to take 4 - 6 weeks to produce and return the order.
Do I need to do the art on any special type of paper?
No, any paper
works – colored paper creates a visually exciting background. See
our “Art Instructions” and “Art Ideas” (in folder) for many more
ideas.
Who pays for the shipping?
We pay to
ship the setup to you.
You pay the
shipping when you send your orders to us – but please feel free to
submit your bill and we will deduct it from your final payment.
We pay for shipping finished products to you when your order is over $400.
We also pay the shipping for one shipment of redos or corrections
so try to submit them all at one time (if you have any).
What happens if a parent is not happy with their order?
Our goal is
100% satisfied families. We will do what we can to correct any
mistakes. We cannot be responsible for people who are not happy
with the size of a shirt or sweatshirt that they ordered.
Can we place a re order?
Yes you can
place a re order. We will pay for shipping if the order is over
$200.00 or if we are returning any work that we needed to correct
at the same time. Any other re- orders will be subject to shipping
charges.
Are there any other expenses that we will incur?
No.
Please
feel free to call or email with any special
needs or additional questions.
1 800.609.8337 |
